CommandPoint’s real time Computer Aided Dispatching (CAD) and Automatic Vehicle Location (AVL) displays allow dispatchers to monitor and command the fleet on a daily basis. For every vehicle that the dispatcher is responsible for, CommandPoint displays continuously updated status and location of each vehicle. CommandPoint also supports customer service representatives, planners, risk managers, maintenance staff and others by providing a full suite of applications and utilities that have been specifically designed based on input from actual users over the past 13 years.

• Quick, at-a-glance display of vehicle status including early, late, on-time, no GPS, no communications
• Straight forward event handling via the intuitive priority sorted CommandPoint Event Queue
• Allows dispatchers to select different groups of vehicles they will manage (fixed, paratransit, contractor, all) through the user login process
• Built-in capability to manage voice communication for vehicles operating in a closed microphone mode, open microphone mode, or a mixture of both
• Communications through text messaging with a simple point and click interface for defining an ad-hoc group of vehicles
• Transfer Connection Protection processing that only alerts the dispatcher when a connection is in jeopardy
• An Auto-Response mode that allows the system to continue servicing the needs of drivers even if the dispatcher needs to walk away
• Emergency Alarm (EA) processing including audible and visual alerts as well as covert audible monitoring of vehicles in an EA situation
• Dispatch system audit trail providing a step by step log of every event handled through this system
• A real time display of on-board count for vehicles equipped with Automatic Passenger Counters to allow dispatchers to make better operational decisions

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Benefits

• Quicker recognition and response to potential disruptions in service using
  real time information
• Greater dispatch efficiency achieved by providing relevant operational data at
  their fingertips
• Reduced radio traffic by replacing voice communications with data messaging
• Improved Transfer Connection Protection resulting in better customer service
• Dispatch tools that do not require the dispatcher to be in constant contact with
  the system
• Continuity in information provided to the public by sharing real time data between dispatch and customer service representatives
• Provides the resources to support a property’s position when handling customer complaints
• Better accountability of people and resources when responding to emergency situations

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Physical Specifications

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Downloads

• Product Brochure

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