InfoPoint allows a transit property to take a proactive approach to customer service by providing the public with access to the real time operational status of the service being provided. This information can be provided in several ways: through a web page, via a wayside sign, or to a cell phone. The information being shared with your riders includes the real time status of vehicles on a route, expected departure times of upcoming trips at a selected stop, and public service announcements to keep riders informed.

There is a great deal of information already being collected concerning the real time operational status of a transit property’s fleet. Today, if the public has a question regarding the status of a particular route they are required to contact the property’s customer service representative to answer their question. InfoPoint solves this problem by “pushing” the available information out to the riding public in a variety of easy to access and easy to use formats.

Web Features

Map display of vehicles

  • Displays all vehicles in the current map region
  • Displays route traces and stop points in the current map region
  • Allows the customer to pan and zoom to change the map region
  • Allows the customer to select a stop along a route to see the next 3 departure times for any vehicle/route being serviced through that stop

Stop Listing Display

  • Provides the customer with the ability to select a route/stop combination and get departure information in a non graphical format

Message page displays

  • Provides informational messages to the riding public entered by the transit dispatcher

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Wayside Features

  • Wayside signs can be placed at high volume points such as shopping plazas and transfer centers
  • Signs display the current system time which is synchronized with the fleet operations as well as the predicted departure time of each route passing through that stop based on the current status
  • Signs can be configured as end point signs, displaying the route name and the departure time, or on route signs, displaying the destination and departure time to handle both directions of the same route
  • Signs can display public service text messages entered by the dispatcher
  • Signs can include an audio button that, when pressed, will audibly announce the information that is currently displayed on the sign

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Cell Features

  • Customers can call a phone number and enter the number of a stop to receive an announcement of the next departure time of each route passing through that stop
  • The stop number to be entered can be found either on the web, or at the stop in question

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Downloads

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Avail’s InfoPoint product extends real time data to the riding public to fulfill the need for providing an Advanced Traveler Information System (ATIS) to your riders.
Copyright © 2006, Avail Technologies, Inc.