Avail is proud to say that we let our reputation speak for itself!

Being confident enough to say this comes from Avail's dedication to our target market, the time we invest upfront to ensure everyone shares a common vision for the project at hand, and knowing that we always put the success of the project before our bottom line.

This simple straightforward approach is solidly grounded in old-fashioned values and has helped position Avail as the industry leading provider of ITS technologies to the small and medium sized transit operators.

The results of our approach and old-fashioned values that it represents are evidenced through Avail's unprecedented track record of 100% customer satisfaction since 1999.

This philosophy is simple:

1. Begin each project with clearly defined goals and expectations from all parties involved,
2. work with each customer as a partner realizing that success for one relies on a commitment from both,
3. maintain a clear and open path of communication through weekly conference calls, regularly scheduled reviews, and by ensuring that every customer has a direct path of communication to an Avail staff member with the authority to make real time decisions,
4. guarantee that the project team will remain consistent from the first day of a Notice to Proceed (NTP) till the last day of warranty,
5. and finally, regardless of the situation always be upfront, honest and forthcoming concerning any issues encountered along the way.